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Frequently Asked Questions
Call today 1-800-231-4276
Why do I need a prescription (RX) from my doctor?
Does Medicare cover a CPM machine?
What if I have health insurance?
Will the CPM cause extra pain?
F.A.Q.'s
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How do I get my CPM? There are two ways to initiate your CPM order. Both ways work very well. The first way is to use the contact us tab (Contact Us ). Enter your contact information and any additional information which might help our representative to understand your unique situation like: "I am having a total knee replacement in two weeks and I need a knee CPM." Our representative will call you back and explain how easy it is to have a CPM delivered to your front door. The second way is to call us. Just dial 1-800-231-4276 and our staff will assist you. |
| Why do I need a prescription (RX) from my doctor? Your doctor will know if there are any reasons why a CPM would not be beneficial in your particular situation. Because of this, the law requires a prescription for a CPM machine. |
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Medicare cover a CPM machine? Medicare will only cover a knee CPM machine for 21 days as long as the CPM is put on within 48 hours of a Total Knee Replacement or Total Knee Revision. Medicare will not cover a CPM for any other purpose including Knee Manipulation, ACL, Total Shoulder, Rotator Cuff Repair, etc. |
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What if I have
health insurance? Medcom will work with you and your insurance company to pre-authorize your CPM. We may find that it will be less expensive for you to pre-pay for your CPM and submit the charges yourself to your insurance company. Either way, we will clearly explain your options so you will feel comfortable with your decision. |
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Will the CPM cause extra
pain? On the contrary, CPM helps to reduce swelling. By reducing the swelling, there will be less pressure on the nerve endings which will help to reduce your pain. In most cases, you will find that you will feel much better while you are using the CPM. Most patients sleep better while using the CPM. Your doctor will let you know how to best handle any pain that is associated with your surgery. |
| How do I return my CPM? |
| Returning your CPM is very easy. Just call 1-800-231-4276 and we will arrange a quick pick up of your equipment. |
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If you clicked on the link to our frequently asked questions, you must have a question. As we are developing this page, please use the contact us button and ask your question and we will then post your question and its answer to help other patients. Thank you. |
Contact the medcom group today for further information and for the nearest representative in your area.
The information on this website is provided by the medcom group, ltd., which tries to keep the information as accurate as possible, but disclaims any implied warranty or representation about the accuracy, completeness, or appropriateness for a particular purpose, of the information contained in this site. You assume full responsibility for using the information at this site, and you understand and agree that the medcom group, ltd. is neither responsible nor liable for any claim, loss or damage resulting from its use. The mention of specific products or services at this site does not constitute or imply a recommendation or endorsement by the medcom group, ltd., unless explicitly stated.