Frequently asked questions

For over 20 years, the medcom group, ltd.^® has answered questions from patients. Here, we have done our best to answer the ones that are most often asked in terms of our continuous passive motion machine costs, insurance, and shipping. If you have questions about your surgical procedure, please visit our Learn page. And at any time, please feel free to send us an email or contact us at 1.877.301.4276. 

• Can I rent or purchase equipment for personal use?
• Why should I rent from The Medcom Group?
• Do I need a prescription to rent equipment?
• How much does rental cost and what does that fee include?
• Will my health insurance cover the cost of equipment rental?
• Will Medicare pay for my equipment rental?
• Why do you ask for a credit card if my insurance is being billed?
• When does billing start?
• How long can I rent equipment?
• Can I get a refund if I stop using the equipment early?
• What additional fees will I be charged?
• Do I have to pay for shipping?
• Once I receive the equipment, is it easy to use?
• How will I receive my equipment and how long will it take?
• How long will it take to get to me?
• How do I send my equipment back to The Medcom Group?
• Can I rent/buy equipment outside of the United States?
• What happens if my machine doesn’t work?
• What if I have questions or problems?
• Contact us for more information