Most of the time, you will receive your equipment through FedEx ground shipping. FedEx will deliver a box to your door. We will make sure that the equipment is as ready as possible for you to use right out of the box. Due to the nature of packing the equipment so it will arrive safely to you, sometimes you may need to make a few minor adjustments to make the equipment patient ready. When changes are necessary we are also available 24 hours per day, 7 days per week to answer your questions. (That being said, if your question can wait until a reasonable time during the day, our technicians would appreciate it. They also have families and enjoy sleeping through the night). Our toll free number is 1-877-301-4276.