5 Tips For Choosing The Right Orthopedic Equipment Supplier

When you’re investing in or renting a piece of orthopedic equipment, you want to make sure you’re partnering with the right supplier — one who has your back and offers high-quality, reasonably priced products. 

So how do you go about vetting an orthopedic supplier? Below, we’ll share five tips for choosing the right supplier for your unique needs.

Tip #1: Look into Their Reviews

The first stage of research is looking into the company’s reputation. Read all the company’s positive and negative online reviews to get a gauge of their general customer service, how they handle unforeseen situations, and their timeliness in responding to questions or issues. 

Look for reviews that mention how knowledgeable a customer service agent was or how helpful they were in troubleshooting a problem with a machine. This initial research will help you determine if you should continue looking into them more or cut your losses and search elsewhere. For healthcare providers looking for a reliable partner, be sure to see whether their reviews indicate positive experiences with other companies.

Tip #2: Consider Their Selection of Products

Not all orthopedic equipment suppliers carry the same breadth of equipment options, so if you’re looking for something specific, it’s wise to make sure they have it! The best suppliers will have multiple options to give you a wide selection of great products to choose from. 

Healthcare providers, physical therapists, and doctors also benefit from a provider with a deep inventory and diverse selection, giving them the ability to rent or purchase the exact type of equipment they need for their patients.

Tip #3: Take Note of Their Prices

When researching pricing, consider not just the price of the equipment itself but also any additional fees associated with it. Make sure to compare prices from multiple suppliers as well to get a good sense of the value of the product. 

Finally, pay attention to if a warranty is included with a rental or purchase. If so, how long does the warranty last? Does it include coming to your home to repair a product if it malfunctions? What about replacing it entirely?

Tip #4: Pay Attention to the Supplier’s Delivery Options

Make sure that the supplier’s delivery services can accommodate fast delivery to your location at a reasonable price. As such, be sure to check if they have any restrictions on where and when they deliver. Also, check their return policy, in case the product does not meet your expectations or needs.

Tip #5: How Helpful Are the Team Members?

Chances are, this is your first time renting this specific piece of equipment. You’ll likely have questions, and you want to work with a supplier who will patiently answer every one of them. 

Further, you should look for a supplier that also invests in you and your education. Whether it’s with product assistance, webinars, tele-conferencing options, or in-person training for new users, the best orthopedic equipment suppliers will build an educational relationship with clients and provide ongoing support.

The Bottom Line

Researching the supplier’s reputation, selection of products, prices, delivery options, and experience can help you find the best supplier for your specific orthopedic equipment needs. To learn how the medcom group has set itself apart as one of the top medical equipment suppliers over the past 37 years, contact us today.