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What To Expect From Your CPM Rental Process With Medcom Group

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Although the CPM machine (continuous passive motion) is a wonderful invention that has been around for almost 40 years, most people will have a very limited experience with them during their lifetime. Unless you undergo multiple surgeries, you sustain multiple serious injuries, or you decide to go into durable medical goods sales, you may only need to use a CPM machine once, or possibly twice, in your life.

So it’s understandable that when you are looking ahead at a joint surgery and your doctor has prescribed you a SPM machine for use in your physical recovery, you may not understand what steps to take or what to expect. Thankfully, the Medcom Group has been helping people with this dilemma for 30 years and has you covered.

In today’s post, we will discuss the CPM rental process with Medcom Group from top to bottom and provide some helpful resources for you along the way. If you found this article while looking for a place to rent a CPM or want to look at our other durable medical goods for sale and rent, visit us online.

Why Rent My CPM Machine?

Before we get started, it’s important to answer this question. As we noted earlier, the need for a CPM machine is a temporary one in most people’s lives. If you are having a knee replacement, you probably only need to rent a knee CPM machine for a couple of weeks to a couple of months, depending on your several factors and your doctor’s overall recovery plan for you.

However, if you plan on having a second knee replacement and/or other serious knee surgeries, then maybe buying a knee CPM machine makes sense for you. For most people, that just isn’t the case though.

Either way, you can rent or buy CPM machines for every joint online at the Medcom Group.

Finding The Right CPM Machine Rental For You

When it comes to finding the right machine for your needs, the Medcom Group wants to make your experience as easy as possible.

Browse Online

You may have a specific machine and brand prescribed by your doctor. If that’s the case, searching online at our CPM product page using our search function can help you determine if we carry and currently have your machine in inventory. As a CPM machine rental and sales leader over the last 30 years, chances are pretty good that we do. If you have all of your information ready to share, you can place your order online.

Contact Our Patient Care Representatives

For many people, talking directly to an expert who can assist with every minute detail of your needs is preferable to an online rental or purchase. That we provide a 24-hour help line where our trained and courteous Patient Care Representatives can assist you with your entire rental, or just answer the questions that you have.

We can help you find the right equipment that meets your doctor’s prescription parameters, gather your information, collect payment, and answer all of your questions about insurance, medicare, shipping, and more.

Give us a call at (877) 301-4276 today.

Insurance and Medicare Questions

We do get a lot of questions about insurance and medicare, and we’re happy to help answer them for you. However, we also have a great resource online for helping to address common questions that come up while people are doing their research and choosing the company that they want to get their CPM machine rental from.


In general, we work with many insurance providers, and have good working relationships with them. To help give you the best idea, our team can gather some information from you to send a pre-authorization to your insurance provider ahead of time.

However, it is not up to us what is covered in your plan or what your insurance company may do with any information that they receive from the medical professionals you are working with. For clarifications and other questions, refer to this “Learn More” page on our site.


In general, Medicare will only help cover the cost of a CPM Machine rental in the case of a total knee replacement surgery. There are additional rules and regulations as set forth by the Medicare coverage plan worth noting as well. For more information, visit this “Learn More” page on our website.

Place Your CPM Machine Rental Order

Whether you pay online or talk to a friendly member of our team, we make placing your order easy. Simply provide a credit card or as a form of record for the duration of your rental in the case of damages to your CPM machine, and we will put your order through immediately. Your order, and the price attached to it, is all inclusive. It provides you with:

  • Ground shipping
  • A pre-paid return label
  • Soft goods for using your CPM Machine
  • Instructional manual and/or DVD

Expedited shipping options are available for an extra charge. Remember, we work hard to get your CPM Machine to you before your surgery, but planning ahead to provide the correct amount of time for ground shipping always helps us successfully complete that task.


Ground shipping is included in the cost of every single CPM machine rental that you make with the Medcom Group. Typically, our shipped CPM Machines arrive within two to three days of shipping. However, we strongly recommend planning on having your CPM machine arrive at your home a couple of days before your surgery to ensure that it is available to you when you need it most.

Return Shipping

A pre-paid return shipping label is included with every CPM machine rental from the Medcom Group. This label is for Fed-Ex ground shipping. In addition to this pre-paid return shipping label, you will also find instructions for how to re-package your CPM machine for its return journey to our corporate offices. Make sure that you keep the box and all shipping materials when your CPM machine arrives before your surgery date. You will need them for repackaging and returning your CPM machine rental.

Let The Medcom Group Help

With your surgery and everything that goes along with your recovery, you already have plenty to deal with. Avoid unnecessary hassles and unexpected fees and delays by working with one of the industry’s most trusted providers of online CPM machine rentals — get your rental from the Medcom Group today.